All our white natural and man-created diamonds are graded on a colour, cut, and clarity scale. We will provide you with the most accurate information about each stone. All of our diamonds are GIA and/or IGI certified.

We love working with heirloom stones. We ask that you schedule a consultation with our team to discuss the quality and condition of your stone.

Orders are delivered with full insured shipping and require a signature upon delivery. If you are unable to sign for your package, you can request a hold to pick up at your nearest FedEx office. 

Sample Sale and Ready Now products ship within 3 business days unless a sizing is required. Please allow 7-10 days extra for resizing. For made to order and custom products, production time varies from 4 weeks to 10 weeks. Please check your specific product page for estimated production time-frames.

We use FedEx shipping within Canada and FedEx International for shipping orders internationally. If your item is being shipped, you will receive an email confirming shipping and your FedEx tracking number. Shipping times 2-3 days.

Orders are delivered with full insured shipping and require a signature upon delivery. If you are unable to sign for your package, you can request a hold to pick up at your nearest FedEx office. 

Sample Sale and Ready Now products ship within 3 business days unless a sizing is required. Please allow 7-10 days extra for resizing. For made to order and custom products, production time varies from 4 weeks to 10 weeks. Please check your specific product page for estimated production time-frames.

We use FedEx International for shipping orders internationally. If your item is being shipped, you will receive an email confirming shipping and your FedEx tracking number. Shipping to the US usually requires 2-5 days and International shipping usually requires 4-8 days. Please note that we are not responsible for custom related delivery delays.

Prices and shipping fees for US and international orders do not include Import and Customs Duties, Value Added Taxes, tariffs, brokerage or other fees that may be levied by the destination country. The order recipient is the Importer of Record and must comply with all laws and regulations of the destination country.

We offer complimentary returns + exchanges on fine jewelry pieces within 14 days of delivery for orders placed and delivered within Canada only. International returns/exchanges incur shipping charges. After 14 days, all sales are final. In order to be eligible for a return or an exchange, the product must be returned in brand new, unworn, salable condition and must include all packaging received. Returns are subject to an inspection and approval. Personalized pieces are final sale and do not qualify for returns nor exchanges. 

Exchanges are for same item in a different size or colour or towards a new purchase of greater value. Please note that lead times on made to order items will not being until we process your exchange. 

If your return or exchange does not adhere to our return guidelines, we reserve the right to deny the return and ship the item back at the customer’s expense.

Shipped Items

Once you initiate your request, we will provide a prepaid FedEx label valid for 7 days. Items must be packaged in the original packaging. Upon receipt of your return or exchange, we will inspect your item within 7 business days to ensure it adheres with our guidelines.

In store Returns/Exchanges

For returns or exchanges of fine jewelry products purchased in store, please return in store within 14 days with all original packaging. Upon receipt of your return or exchange, we will inspect your item within 7 business days to ensure it adheres with our guidelines.

Return/Exchange Process

Please email us at clientcare@storbymargot.com to initiate your Return or Exchange.

Engagement rings and wedding band designs are individually handcrafted and customized, these pieces are always final sale.

Included with your ring purchase is a 1-year manufacturing defect warranty inclusive of a 3-month comprehensive warranty with an option to extend. We recommend a yearly inspection for fine pieces and offer our clients preferred pricing for any repairs. When jewelry is worn on a daily basis, minor wear and tear is expected. Rings may be sent to us anytime for a complimentary professional cleaning. Insuring your ring is recommended.

Our fine jewelry pieces come with a 30-day manufacturing defect warranty. To help care for your pieces and prolong their longevity, we recommend that you remove your jewelry when working with everyday cleaners, solvents, lotions, soaps and detergents. They should also be removed before any type of exercise, yard work or heavy lifting.

When cleaning your jewelry at home, use warm water, gentle dish detergent and a soft toothbrush. Complimentary professional cleanings are offered at our studio.