Store Policies

Selecting a Stone

DIAMONDS
All our white natural and man-created diamonds are graded on a colour, cut, and clarity scale. We will provide you with the most accurate information about each stone. All of our diamonds are GIA and/or IGI certified.

HEIRLOOM FAMILY STONE
We love working with heirloom stones. We ask that you schedule a consultation with our team to discuss the quality and condition of your stone.

Purchasing a Setting
We offer a variety of Engagement Ring settings and styles. Gold weights and band thickness may vary but will not affect the durability of your piece. Diamond carats may vary by 0.10 carat but will not affect the look of your piece. As each ring is custom made to order, all sales are final.
Product Pricing
We make every attempt to ensure that our online catalog is accurate and up to date. In the event that an item is listed with an inaccurate description or an inaccurate price, we reserve the right to correct any and all errors, and cancel any orders placed for the item listed. Our prices are subject to change without notice.
Appraisals
An appraisal may be purchased for all engagement ring collection pieces and custom settings. The values expressed in the appraisal are based on the appraiser’s best judgement and are used to estimate the replacement cost of the piece.
Warranty, Repairs, and Resizing

More information on our warranty can be found in your Warranty Agreement. Included in your purchase is one resizing to be completed within 6 months of delivery. Any repairs and/or resizing completed elsewhere will void the warranty. It is recommended to have your setting checked yearly.

Please email us at clientcare@storbymargot.com before shipping your piece to us. Shipping to/from our studio is not covered under our warranty.

Cleaning and Care

We recommend that you remove your jewelry when working with everyday cleaners, solvents, lotions, soaps and detergents. They should also be removed before any type of exercise, yardwork, or heavy lifting.

 When cleaning your jewelry at home, use warm water, gentle dish detergent and a soft toothbrush. Complementary professional cleanings are offered at our studio.

Shipping

All our shipments are fully insured and will come with a tracking number. For international orders, please be aware that additional custom fees, import duties and taxes may be owed upon importation.