Store Policies
Selecting a Stone
DIAMONDS
All our white natural and man-created diamonds are graded on a colour, cut, and clarity scale. We will provide you with the most accurate information about each stone. All of our diamonds are GIA and/or IGI certified.
HEIRLOOM FAMILY STONE
We love working with heirloom stones. We ask that you schedule a consultation with our team to discuss the quality and condition of your stone.
Purchasing a Setting
Product Pricing
Appraisals
Warranty, Repairs, and Resizing
More information on our warranty can be found in your Warranty Agreement. Included in your purchase is one resizing to be completed within 6 months of delivery. Any repairs and/or resizing completed elsewhere will void the warranty. It is recommended to have your setting checked yearly.
Please email us at clientcare@storbymargot.com before shipping your piece to us. Shipping to/from our studio is not covered under our warranty.
Cleaning and Care
We recommend that you remove your jewelry when working with everyday cleaners, solvents, lotions, soaps and detergents. They should also be removed before any type of exercise, yardwork, or heavy lifting.
When cleaning your jewelry at home, use warm water, gentle dish detergent and a soft toothbrush. Complementary professional cleanings are offered at our studio.
Shipping
All our shipments are fully insured and will come with a tracking number. For international orders, please be aware that additional custom fees, import duties and taxes may be owed upon importation.